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FAQ - Electronic Exhibitor Service

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What is master data acquisition?

This address mask assists in filling out forms by automatically transferring the data to the boxes on the forms that are subsequently downloaded, and at the same time creating a record of all the relevant company data that we require when processing the order. This data can also be amended in the forms at a later stage. For organisational reasons we have designated the majority of these boxes as “mandatory boxes” (outlined in red in the case of the “mark box” key in the forms). This means that they have to be filled in: for example, if you do not yet have details of the hall and stand, you should enter “XX“ or ”00“, because otherwise the e-mail cannot be sent.

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How can the acquired master data be subsequently altered when I am already in the form overview?

If you have already skipped the input of master data, or if you wish to enter different master data for several forms but do not want to have to make separate corrections for each form, use the button “return to master data acquisition” to go back to the required input mask, where previous entries will be retained for a certain period of time. This also applies if you subsequently discover an error in your entries.

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What is the purpose of the boxes “Your reference” and “Your order number” (non-mandatory boxes)?
You should complete this box if you want the invoice to contain a reference to your own order number.

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What does E-Mail Order mean?

This enables you to place your order directly as soon as you have filled in the form. If required you can obtain a print-out of the form that you have filled in on the screen.
It is still possible (as it was previously) to sign the form after it has been printed, and to send it to the fax number listed at the top of the page.

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After the send button has been pressed a selection window appears. Is the selection of "Desktop email application" or "Internet email" correct? What should I look out for?

However, if you are using an email service that connects directly to the internet, such as Web.de, Yahoo, GMX, Microsoft Hotmail or a similar system, you should select "Internet email". When choosing this option you should also ensure that the data to be sent has been saved onto your computer. In this case you must select the required email service manually because login data is required for internet email accounts. When creating a new email you should then send the data file in the relevant internet email application as an attachment to the email address entered in the last line of the selection window (in this case to online-order@mb-capital-services.de).

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The file cannot be opened on the internet

First check whether a version of Adobe Reader or Adobe Acrobat has been installed on your computer.
If the forms still cannot be opened directly on the internet you should right click with the mouse on the required PDF file and select “save target in” and then enter the required download location on your computer.
In all cases it should now be possible to open the file from here and to fill in the details.
There will then be no link to the master data acquisition context on the website, although the form attempts to download the data because the function for filling in the boxes has been activated. You should therefore confirm the message when opening, either by clicking on “accept” or “disable”.
In any case your decision at this point will not have any influence on the form.
For multi-page forms (e.g. electrical installations) you will be asked to confirm each page.
Please note that you can also download the current version of Adobe Reader free of charge from the Adobe website.
The program will then automatically guide you through the installation, provided that your company permits this.

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The file cannot be opened on my Apple Mac

By default, on delivery of equipment of the Apple Mac family, there is only a program called "Preview" installed for viewing PDF files. This, however, can not use all the features of the electronic exhibitor service manual.

You can counteract this, however, by downloading the free Adobe Reader for Mac OS X from the manufacturing site. Please pay attention to specify the correct operating system.

After successful installation, you can now use all the functionalities of the exhibitor service manual in its entirety.

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Despite entering the data in the master data acquisition, the form is still not being filled in

There are three possible explanations for this problem:

1) If this problem occurs, please check first of all whether Adobe Reader Version 9.0 or a later version has been installed on your computer. Successful master data acquisition can only be guaranteed if this version, or a later one, is running. The current version of Adobe Reader can be downloaded free of charge from the Adobe website.

2) If, when the form is downloaded, it is still empty, even though Adobe Reader Version 9.0 or later has been correctly installed, check to see whether the form opens directly in the browser or in a separate window. In the latter case it will not be possible to guarantee the transfer of master data. To correct this you must go to the Adobe Reader options under “Edit” -> “Default settings”. Here, in the "Internet" category you will find "Web browser options", where you should tick “Display PDF in browser”.

3) If the two items listed above have been correctly filled in, the failed master data acquisition may be due to the excessive length of the period between the time that the master data acquisition was filled in and the time when the form was downloaded. The explanation is that, for security reasons, the master data can only be retained for a limited period. In this case you should use “return to master data acquisition” in order to get back to the input stage.

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What happens after the order has been correctly sent?

If you have sent your order by e-mail you will automatically receive confirmation from our server that it has been received.
If you do not receive confirmation it may be due to temporary technical problems, in which case you should contact our staff by telephoning + 49 30 3038 – 1400.

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Why is it not possible to view the transmitted file?

In order to minimize the volume of data during transmission, only the actual input data are transmitted which are stored in an XML file. This contains the actual form structure, so that the recipient can import the data it carries into the original PDF form at any time. Due to this constraint imposed on form structure and input data it is not possible to directly view the transmitted file, as unnecessary formatting is not contained.

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What can I do if I have placed an order in error?

If you have sent the order prematurely, without having first printed it out, or if the order was filled in incompletely, send an e-mail (no specific form required) to us at: online-order@mb-capital-services.de, which will enable us to cancel the order. This procedure should also be adopted if you wish to subsequently cancel your order. If you have already printed out your order, you may fax the invalid order form to: +49(0)30 – 3038-1460.

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